Início Humanização no atendimento odontológico
mpatia
Humanização no atendimento odontológico
Resumo:
Introduction: Dental practices play an important role with regard to the daily procedures that Dental Surgeons perform on each patient, and also the fundamental role they play in the humanized work that each one performs, in the face of each service performed on knowledge acquired during their academic training. The objective this study seeks to investigate the knowledge that underlies humanization practices in dental care. Material and methods: This study had a quantitative-qualitative approach, seeking to explore the humanized practices used in dental care. Data collection was carried out through a questionnaire with open and closed standard questions for practicing dentists, in order to identify how their practices in dental care are humanized. Results and discussion: Understanding of the National Humanization Policy 84.6% of the participants said they know, and 62% of these obtained such knowledge about the National Humanization Policy (PNH) during their academic training period. When asked about their understanding of what humanization in health is, 8.69% of the participants associated humanization with broader issues, such as the Unified Health System (SUS), 30.43% associated this practice with considering the patient for complete, unique and individualized and 8.69% related to empathy. Regarding the average consultation time, 76.9% perform their consultations in an average time of 20 to 40 minutes and 23.1% perform their consultations with a time over 40 minutes, as described in graph 4 below. Final considerations: However, it is extremely important that humanization is evidenced in the course of dental care by Dental Surgeons, so that it is applied according to daily practices in each patient.
Keywords: empathy, humanization of assistance, dentistry.
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