Resumo: Introduction: Modern clinical analysis laboratories are an important part of the health system, as laboratory results are responsible for up to 75% of the information needed to decide on drug treatment. Thus, this research, through a bibliographic review, sought to demonstrate the importance of implementing and maintaining quality control in a clinical analysis laboratory. Review: This is an integrative literature review. The collection of scientific data and the systematization of information come from scientific productions published from 2011 to 2021, in Portuguese, indexed in the database of the BVS, MEDLINE-PUBMED, LILACS and SCIELO. Discussion: The need to implement quality control and management standards in health care services has shown significant growth in recent years. The implementation of a quality control system can result in several benefits, such as reduced costs and waste, increased laboratory profits, increased laboratory competitiveness and the establishment of business confidence in the market. Final considerations: Although there is a technological transformation that has taken place in the laboratory environment, errors still happen. The main source of errors continues to come from human activities, which reinforces the need to implement quality controls in the different phases of laboratory analysis in order to reduce this interference, reducing costs arising from rework and, consequently, increasing the service credibility. Keywords: quality control, PALC standard, laboratory quality. Expandir Resumo Acessar Texto Completo

Resumo: The aim of this study is to analyze the level of quality and satisfaction of participants in a course offered by the Academic League of Wounds and Dressings in the municipality of Marabá, state of Pará, with the theme: prevention and treatment of wounds carried out on April 18, 2019 at the Faculty of Carajás. This is a qualitative-quantitative, descriptive, analytical study, using Likert-type quality measurement scales, with the structuring of five option scores, with “1” being less satisfied, “3” for impartiality showing no opinion on the question asked and “5” for the highest satisfaction index, using a 95% confidence level of acceptance for the collected sample. For the construction of the questionnaire, issues of relevance and relevance of the subjects were identified to understand the aspects of quality and satisfaction in general of the participants, data such as sex, age, educational institution, academic training and professional occupation helped in the understanding of the public studied. Sample obtained totaled 42 responses, from 142 participants, representing about 29.58% of the total participants. The collected results demonstrate satisfactory measurement for evaluating the quality and satisfaction of individual and general aspects of the course, fulfilling the minimum requirements for measuring quality and satisfaction using the scales used, reaching the 95% confidence level of the entire sample analyzed. Keywords: health education, quality control, academic leagues, personal satisfaction, academies and institutes. Expandir Resumo Acessar Texto Completo